Frequently Asked Questions

Everything you need to know about your Simabrand beauty experience.

Are Simabrand products cruelty-free?

Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are your beauty products safe for sensitive skin?

Most of our formulas are dermatologically tested and designed to be gentle. However, we recommend checking the full ingredient list on the product page or performing a patch test before first use.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.